Civic Review is built to primarily handle renewals online. However, in the first few years of use, you’ll find there is a transition as your applicants get used to doing things online instead of via paper; and you may have some applicants show up wanting to renew in your office.
If you’re accepting paper applications, the process is pretty quick, but you’ll want to do things in the right order, especially if there are changes to their information that could have an effect on their fees.
One thing that’s important to remember. Renewal fees are created at the time you hit Start Renewal. After that point they are no longer automatically updated. If you need to change fees after renewal started, see the online renewal guide above to learn how to refresh the renewal fees.
Step-by-Step Guide for Paper Renewals
Follow these steps in the correct order to ensure accurate fee assessments, especially if the applicant has made changes to their information.
Step 1: Update Applicant Information First review the inputed application data with the applicant and record any changes the applicant has made on their paper form, such as updates to:
Contact information
Number of employees
Square footage
Income
These changes can impact renewal fees, so it's critical to update them before anything else.
On the permit page, scroll down to the Permit Details section.
Click the Edit button.
Update the information as needed.
Step 2: Start the Renewal Process
Once all information has been updated, you can begin the renewal in the system.
Locate the Start Renewal button at the top of the main screen for the permit or license.
Click the button and follow the instructions in the renewal wizard. The wizard will guide you through the remaining steps as you attest that the applicant submitted a renewal and input payment.
If you have any questions, feel free to reach out to us through the chat feature in the Civic Review web app.