When you first start using Civic Review, it's possible that some applicants will manage to get a hold of your old paper application and try to use that instead of the online form. You could refuse to take the paper and make them fill out the online application, or you can enter the paper permit into Civic Review from your desk. This article will explain how you can do that.
Step 1: Go to the New Permits Tab
Go to the New Permits tab on the left hand menu
Step 2: Select the Application Type
Click the "Add New Permit" button in the top righthand corner.
Select which application you're wanting to add from the dropdown.
Step 3: Fill Out and Submit the Form
Enter the information from the paper application into the online form (you'll be able to skip any fields that you don't know).
You can input your email as the contact email to ensure that the applicant doesn't get a notification. You can switch it back to their email once you've submitted the application.
At the end of the form, add a signature. We recommend using a placeholder like "Manual Import - [Your Initials]" (e.g., "Manual Import - KE"). This ensures the form has a signature without you signing as the applicant.
Click the "Submit" button to complete the process.
You've now successfully entered the paper application into your digital system!
Here's a video summary of this process: