Overview of the Renewal Process
This article provides a quick, high-level overview of the online renewal process and the key approval steps in Civic Review. View a quick video overview, or checkout the step-by-step layout below.
Step 1: Renewal Emails are Sent
The renewal process begins with an automated email sent to the applicant. The timing of this email is determined by the schedule your city set up during the initial configuration. To learn about those settings, check out this article on the Renewal Timeline.
The email notifies the applicant that it's time to renew.
It includes a "magic link" that provides a direct, secure link to their renewal portal.
Step 2: Applicant Review and Submission
Next, the applicant must review their existing information within their portal.
They can update their information as needed or request to close their account.
Once they have reviewed everything, they will submit the renewal application, which sends a notification to you so you can review the changes.
NOTE: If no changes were made to their application they can go directly to the payment stage unless you've opted to review all renewals in your permit type settings.
Step 3: Staff Review and Approval
After the applicant submits their renewal, you'll access the application to review it.
Check for any changes and ensure all information is correct.
Once you are satisfied, you can approve the application.
Upon approval, the system will automatically notify the applicant via email that their fees are due.
Step 4: Finalizing the Renewal
The renewal process is considered complete once the applicant has paid any outstanding fees. The new license certificate will either be automatically sent or manually sent by you depending on your setting selection.
For more detailed instructions, please refer to our other help articles on renewals: