Fixing Out-of-Order Application Statuses in Civic Review

When data is migrated into Civic Review, we give it a status. A "final approval" status means that Civic Review thinks there will be no further changes. Every once in a while, a change does need to be made. It's no big deal; it happens. Sometimes these changes confuse Civic Review, and the statuses may be out of order. For example, the screen may say "approved" and "awaiting payment" even though payment has already been made. This article will walk you through the steps to fix the application status.

Temporarily remove the applicant's email and replace it with your own.

We like to copy the email and paste it into a note so that I can find it again after all of the changes have been made. This will ensure that you get any notification emails that are sent out and they won't go out and confuse the applicant.

Change the status in the fees section to "Complete."

Because changes were made, Civic Review set the term status to "Incomplete," thinking something else needed to be done. Hence the "awaiting payment" status. To change the status, follow these steps:

Re-Approve the application.

Now that the term status has been reset, we must re-approve the application. Hit the Final Approval button.
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Enter the applicant's email back in.

Now you can re-enter the applicant's email. The application statuses should be reset, and everything is in order!