If you have been added as a user to Civic Review but aren't getting emails, this article is for you! There are a few reasons this could be happening, and we want to help you get this figured out ASAP!
You may have been added as a user before your email address was setup
As a new employee, a coworker might have added you to Civic Review before your email was ready! To verify if this is the case, we can check the email server. Just reach out and ask!
If the receiving email server rejected the email with an error, this usually means the person's email hasn't quite been set up. After the first error, our server blocks any future emails to that address because it was told the address doesn't exist. We can then remove the block, but before trying to reset the password again, make sure the email is working so it doesn't get blocked again.
Check the Spam Folder
If we were able to see that emails are going out to the email (and the server is recognizing they are being delivered), next we need to see if they are actually making it to the inbox.
Check your Spam or Junk folders to ensure the Civic Review emails aren't accidentally being put there.
Check with your IT to ensure it isn't being blocked
If you haven't had luck with steps 1 & 2, now would be the time to try this step. Check with your city's IT to ensure the emails aren't being blocked.
We want to make sure you are getting your notifications, and generally one of these steps will do the trick! Please reach out if we can be of assistance throughout this process!